Elements of the process of Communication:
The communication is a two way process consisting of seven elements –
- Sender – Sender is the person who has an idea which he wants to share with others. Sender is the beginner of the communication process.
- Encoding – The sender must take the help of words or non verbal methods to shape his idea in a message. This is done by the process of encoding.
- Message – The idea transformed into a presentable form is the message. It can be Verbal (Written or Spoken) or Non – Verbal (Body language, Silence).
- Channel – The medium through which the message reaches to the receiver is the channel.
- Receiver – The person to whom the message is intended is called the receiver.
- Decoding – The receiver understands / misunderstands the message by the process called Decoding. It is the reverse action of encoding where the message is reconverted into idea.
- Feedback – The response of the receiver after decoding the message is called feedback. The process of communication ends when this feedback reaches back to the sender.
Formal & Informal communication:
Formal Communication |
Informal Communication |
The type of communication that follows a prescribed hierarchical order is called formal communication. | Grapevine or Informal communication that is carried on by people in order to share their thought irrespective of organizational levels. |
There can be many types of formal communication-
Upward, Downward, Horizontal or Lateral and Diagonal or Crosswise. |
Grapevine can be of following types –
Single Strand Chain, Cluster Chain, Probability Chain, Gossip Chain |
Advantages
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Advantages
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Disadvantages
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Disadvantages
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Barriers to Effective communication-
- Noise – Any interference that bars the listener from hearing the sounds properly
- Semantic Problem – Problem arising due to multiple meanings of words
- Cultural Barriers – The same category of words, phrases can mean different things to people of different cultural backgrounds
- Emotions – A message received when the receiver is emotionally charged will have a different meaning than when he is calm
- Poor retention – People tend to forget the messages reaching them
- Poor listening – Very few people are good empathic listeners
- Transmission loss – The message gets diluted when it passes from one person to other.